How to Return Your Order

No matter if you would like to return you order for a refund, exchange or resizing, we got you covered*. As your satisfaction is our Nr 1 concern we offer a full refund or exchange within 60 days from the date of delivery of your order. To qualify for a full refund the item needs to be in unworn and pristine condition and be sent back with all the accompanied certificated in the original packaging. Follow the below steps to securely send your order back to Abelini, and we will take care of the rest.

Check if you are eligible for a Return

Within 60 days of delivery
In unworn and pristine condition
Includes all original documents and certification
Not Bespoke or engraved

Return Procedure

Step 1

• Pack the order securely in original packaging
• Include a Cover Letter Explaining the reason for return
• Include all accompanying certification and documents

Step 2

• Go to your local post office and request a tracked and insured delivery by Royal Mail (next-day Special delivery Services)

Return Address (Administration Office):
ABELINI LTD
Suite 101,
100 Hatton Garden,
London
EC1N 8NX

Please Note: We do not accept liability for returned goods if lost during transit. Please return using Royal Mail Special Delivery with full insurance.

Step 3

• Send us an email, including the tracking number, that you returned the order
• We will get in touch as soon as we have received it

RETURN FAQS

01International Returns

For international returns, please contact our customer service team to arrange the return and confirm any applicable costs. Customers are responsible for return shipping costs, including any customs duties or taxes.

Please contact our customer service team on:
+44 (0) 2038051270
[email protected]

02How to Exchange my order

We can offer you an exchange on your order based on your order's eligibility as per our returns policy. Follow the return process detailed above, and we will contact you to place a replacement order once we have received the item and processed your request.

03Jewellery not covered by Return Policy

Engraved products: Jewellery that has been engraved either by Abelini or another jeweller.
Bespoke items (those ordered through our Bespoke Design Service).
Any item which has been worn and is not in a resalable condition.
Any item which has been re-sized; either by Abelini or another jeweller.

04Refund time duration

Refunds will be processed within 8 working days of receiving the returned goods, and it may take an additional 8-10 working days for the refund to appear in your account, depending on your payment method.