Help & FAQs

Payment

How Do I Knowthat It Is Safe Placing An Order Online?

Many times you may feel skeptical about placing orders online, especially when you are not used to buying expensive products this way. At Abelini, we are very serious about the security our customers. We have been through a number of stringent validation processes to ensure our customers get the most secure service possible.

a) HTTPS: when you go onto our Shipping & Payments page you will see a padlock on your address bar, which refers to HTTPS (Hypertext Transfer Protocol Secure): This is a combination of Hypertext Transfer Protocol with the SSL (Secured Socket Layer) is mainly used to prevent any fraudulent activities from taking place and ensures that the website is verified and belongs to a trusted source. Find our SSL certificate to verify our details. Even beyond the simple HTTPS, to add a further layer of security, Abelini is registered with the partners given below to ensure you have a secure and stress-free purchasing experience.

b) PCI Compliance: PCI Security Standards Council’s mission is to enhance payment account data security by driving education and awareness of the PCI Security Standards. The organisation was founded by American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa, Inc.

What Payment Methods Are Accepted?

At Abelini, please feel comfortable making your payment using any of the methods below:

a) Credit Cards / Debit Cards: We accept all major credit and debit cards, except for American Express.

b) PayPal: If you have a PayPal account and feel comfortable making the payment through your PayPal account, simply email us on [email protected] and we will send you a PayPal request. Once you receive the request, simply make the payment and email us with the payment details and you will receive the Order Confirmation against your order.

c) Bank Transfer: We are happy to accept bank transfers. This method of payment safeguards both parties of the transaction and is a very convenient method for high-value transactions. If you wish to pay, via bank transfer, please contact our customer service team on +44 (0) 2038051270 or By E-mail: [email protected]. You will be sent our bank details along with instructions on how to complete your transaction.

d) Telephonic Payments: We also undertake telephone orders for customers who want additional guidance and advice throughout their purchasing experience. To use this method, please contact our customer service team on +44 (0) 2038051270 or By E-mail: [email protected], and our service advisors will be more than happy to help you.

Our opening hours are Mon-Fri (9.30am to 5.30pm).

How Long Does It Take For The Refunds To Reflect In My Statements?

Depending upon the payment method used, it can take 8-10 working days for the refund to appear on your bank/card statement. Wire Transfer and Personal check payments are refunded via Company Check. The processing of the replacement order can take up to 2-3 weeks depending upon the design. Please refer to our 60 Days Return for more information.

Will I Get Vat Certificate For Tax Refund?

Value Added Tax (VAT) is applicable for all orders placed on our website. All the prices displayed are inclusive of VAT. The VAT Retail Export Scheme allows the VAT amount to be reimbursed to customers when they purchase goods in the EU and then export them outside the EU. However, orders from Abelini are ineligible for the VAT Retail Export Scheme because Abelini is an internet-based mail-order company and is ineligible to participate.

Am I Eligible For A Vat-free Purchase?

VAT (Value Added Tax) is collected for all shipments within the European Union. If you fall outside the EU territory or are from countries which are exempted from VAT, please contact our customer service team on +44 (0) 2038051270 or By E-mail: [email protected] and our service advisors will help you make the purchase over the phone.

Order

How Will My Order Be Delivered?

We use Royal Mail for all items delivered within the UK. For international buyers we use Royal Mail (International Signed For™) or (Airsure®). These methods of shipment are fully insured against losses, damages, and theft in the event of shipment.

*Working days excludes Saturdays, Sundays and UK Bank Holidays.

Customs Duties and taxes dependant on the country of delivery and customs rules about duties and taxes: Our prices do not include duties and taxes for delivery outside the European Union.

Can I Have My Order Delivery Quicker Than The Normal Delivery Time?

Our friendly staff is eager to help you to find your chosen item(s) from our huge inventory and we will try to ship your order immediately so that it reaches you well in time. All stock product orders with final payment clearance before 3 pm will be dispatched the same day. Please contact our customer service team on +44 (0) 2038051270 or By E-mail: [email protected]

Can I Come To Your Showroom To Collect My Order?

We value your time and commitments and do offer Office Collection strictly by way of appointment. Kindly let us know your preferred day and time so we can book an appointment for you to collect your order. Please contact our customer service team on +44 (0) 2038051270 or By E-mail: [email protected] to book an appointment.

Please Note: You will be required to carry a Photo ID along with you when you come to collect your item e.g. Driving license or Passport.

How Do I Get Delivery Updates Of My Order?

If you would like to know the expected delivery date of an item, please contact our customer service team on +44 (0) 2038051270 or By E-mail: [email protected] We will strive to meet any special delivery requirements you may have.

Do You Deliver To Aa Address Different To My Billing Address?

If you wish to arrange the delivery of your item to an alternate address (other than the stated billing address), we will be more than happy to help. For such a request we will collect the relevant documents to safeguard our buyers from fraudulent activities, which will be conveyed to you via email or on the contact details provided by you.

How Safe Is My Jewellery In Transit?

Our methods of shipment are fully insured against losses, damage, and theft in the event of shipment.

What Packaging Do You Use? Can You Keep It Discreet As It Is A Surprise?

We want to safeguard your most valuable purchase and so would like to give you the most elegant wooden presentation box, rightfully reflecting your love. Your packaged item will be sent to you in a secured envelope. Each and every order shipped, receives our greatest attention and is carefully handled at all times.

Our packages bear no marks to the word ‘jewellery’, and come in elegant discreet packaging ready to be gifted to that special someone.

Can I Cancel My Order?

At Abelini, you can cancel your order within 30 days from the day the order is shipped. If you wish to cancel or return your purchase, please contact our customer service team on +44 (0) 2038051270 or By E-mail: [email protected]

My order states ‘pending’ but I paid already. What do I do now?

We have received your order and will show the status pending until our manufacturing team starts the manufacturing process. However, if there are concerns regarding your order please contact our customer service team on +44 (0) 2038051270 or By E-mail: [email protected]. Our friendly staff will be more than happy to assist you with any inquiries or issues you may have regarding your order.

I never received an order confirmation.

Please always double check your spam folder. If you still cannot find it feel free to contact our team to resolve the problem.

I am facing issues in placing the order via the website. What should I do?

Always refresh your page and be sure to accept the essential cookies. Try using a different browser. If the issue persists, please reach out to us via email, including screenshots if possible. Our team is here to assist you and will be happy to help resolve any issues you may encounter.

Do you have more images than the ones on the Website?

Unfortunately no, as we are made to order we are very limited in terms of images. However, we are happy to check measurements or further requirements for you.

I placed my order, can I still change the ring size?

We do not recommend changing the ring size after we start the manufacturing process, however we can check the possibilities for you. It is important to note that there might be a price difference associated depending on the ring size you would like us to change. Additionally, as the manufacturing process has commenced, any alterations may result in a slight delay in the delivery of your order. For further assistance and information on how to proceed with making changes and assessing the feasibility of adjusting the ring size, please don't hesitate to contact us.

I want to add engraving on my ring. How can I proceed with this?

We can engrave the rings for you. It will be an additional £59. The maximum number of letters that can be engraved is 13 but it also depends on the font style you select.We recommend getting the engraving done after the ring has been tried on, as once the engraving is done the ring becomes bespoke and is non returnable. For further information with engraving options, please don't hesitate to contact us, and we'll be happy to assist you.

I haven’t received a tracking number yet, but my order is estimated for tomorrow.

Dispatch emails are sent out by the system, usually the evening before the estimated delivery. Please always check your spam folder.

Why are you so much cheaper than highstreet shops?

We can offer a better price as we are a made-to-order company and we produce in house. That means instead of selling to the wholesaler we sell directly to you, which makes a big price difference.

Will You Create A Custom Piece Of Jewellery For Me?

Many times it so happens that you come across a beautiful design elsewhere and you fall in love with it to such an extent that you would love to have one made just for you. Having realised this, Abelini offers an exclusive Bespoke Jewellery Design Service for all of our customers. Being manufacturers for three decades and having a team of in-house craftsmen, we can turn your fascinating designs and ideas into elegant pieces of work which you will treasure forever. Please contact our customer service team on +44 (0) 2038051270 or By E-mail: [email protected]

Return

What Is Your Policy For Returns And Exchanges?

You can return your jewellery for any reason and we must receive your jewellery back within 60 days.

Learn more about our Return & Exchange Policy

I've entered the incorrect shipping address. Is it possible to change it?

Yes you can. We require some verification documents to ensure that the correct person requests the change. Please send us an email and we can guide you through it.